Refund policy

No Refunds: All sales are final. Liberty Essentials does not offer refunds, returns, or cancellations once an order has been placed.

Exchanges: Customers must contact customer service within 7 days of receiving their order to report the issue. The item may be required to be returned and inspected before an exchange is approved.

Items that are damaged due to normal wear, misuse, improper care, or customer handling are not eligible for an exchange.

To report a defective item or ask questions regarding an order, please contact:

Email: shoplibertyessentials@gmail.com

Please include your order number, a description of the issue, and clear photos of the defective item when contacting customer service.

Liberty Essentials reserves the right to determine whether an item qualifies for an exchange.

Pre-Order Policy

All pre-orders require full payment at the time the order is placed. An order will not be processed or reserved until full payment has been received.

Pre-orders have an estimated 2-week turnaround time. Please allow up to two weeks for your pre-order to be processed and prepared for shipment.

DFW Local Delivery Policy

Liberty Essentials offers local delivery within the DFW area for customers located within a 10-mile radius of the store location (ZIP code 75137).

All local delivery orders are subject to location verification. Your order will be confirmed via email once your delivery location has been reviewed and approved.

For questions regarding local delivery, please contact shoplibertyessentials@gmail.com.